DLSU Care Desk

Archer Assist Presents: The DLSU Care Desk Manual

A step-by-step guide to the DLSU Care Desk

Brought to you by The Office of the Vice President for Internal Affairs

What’s Inside

  1. Introduction
  2. Navigating the DLSU Care Desk
    1. Getting started
    2. Homepage
    3. Services
      1. Medical Services
      2. Mental Health Services
      3. Spiritual Support Services
    4. Other Support Programs
I. Introduction

Archer Assist

Archer Assist was a project established by the Office of the Vice President for Internal Space to ensure that DLSU community members are equipped with ample knowledge to properly navigate and maximize the online resources and on-campus facilities that the university offers. Among the materials organized by the Archer Assist team are these manuals which provide basic information on how to use various facilities and applications made accessible by DLSU. 

The DLSU Care Desk

The DLSU Care Desk is a hub comprising a collection of services and programs dedicated to sustaining the needs of the community particularly in terms of the COVID-19 community. It was a project crafted by several organizations and offices including: the Lasallian Center for Inclusion, Diversity and Well-being in collaboration with units under OVPLM, Lasallian Mission Office at Laguna Campus, Health Services Office, Integrated School Guidance and Counseling Unit and the University Student Government. Its primary focuses are medical services, mental health services, spiritual support, and other similar services. 

II. Navigating the DLSU Care Desk
  1. Getting Started
    1. To begin head to: http://bit.ly/DLSUCareDesk_ which will bring you to the hub. 
  2. Homepage

    The homepage contains an overview of the services available under the care desk mainly the medical services, mental health services, spiritual support services, and DLSUs vaccination program.

  3. Services
    1. Medical Services
      1. Telemedicine Services: Due to the limitations of the pandemic, DLSU offers resources to avail of telemedicine services. Here you will find contact numbers and email addresses for the university’s health offices and Intellicare. 
      2. COVID-19 Procedures: Under this tab are relevant protocols to follow for when an individual is exposed to the virus or is currently experiencing symptoms. Resources are provided to properly guide you in reporting your situation to the HSO and the steps to follow. Intellicare members are likewise presented with procedural advice to request assistance to obtain an RT-PCR.
    2. Mental Health Services
      1. For faculty and staff: 
        1. Individual Sessions: Avail of individual counseling sessions with the registered psychologists of the LCIDW.
        2. Community Care Sessions: Avail of group counseling sessions for units, departments, and other interest groups.
        3. Community Well-being Practices: Find a recap of mental health practices to employ in your everyday life to maintain in your best state. 
      2. For undergraduate and graduate students: 
        1. Crisis Management Procedures: A first-aid intervention guide for when undergoing difficult situations.
        2. Referral to Counseling Services: Refer friends and/or colleagues to university counselors when necessary.
        3. Schedule an Appointment: Schedule your own appointment with a university counselor. 
        4. Telemental Health Services: Access telemental health courses modules through AnimoSpace. 
      3. For integrated school students: Get access to the OGC Warmline (DLSU Integrated Schools’ Telebehavioral Health Services) as well as a guide for relevant steps to take to avail of counseling support. 
    3. Spiritual Support
      1. Spiritual direction: Get in touch with the university’s chaplain Fr. Luis Lorenzo and Sr. Rosarie Ollano SdP when in need of spiritual guidance. 
      2. Mass intentions: Submit a form to include your prayer intentions in the university’s daily online mass.
      3. DLSU prayer wall: Add your prayer requests to the DLSU prayer wall to be in faithful communion with the rest of the community. 
  4. Other Support Programs

    Another program featured in the hub is the Lasallian Student Welfare Program. The LSWP was crafted to further assist students with their needs and overall well-being. Included here are pertinent links and information to the following support-based resources:

    1. Emergency Health Aid
    2. Emergency Relief Support
    3. Technology Support
    4. Online Care Visit
    5. Scholars’ Support Group
    6. Students Living Away From Home